Topics include: wreq: Managing user requests and trouble tickets is an everyday task. We'll discuss the freely available Web-based tool wreq, together with procedures that you can use to make your SA group serve the needs of its internal customers. LPRng: Tired of those nasty printing problems? This next-generation print spooler can ease many cross-platform printing hassles, as well as reduce time spent maintaining the printing system at your site. Optimizing web server performance: Learn tricks of the trade to make your hot UNIX web server even hotter. We'll cover measuring UNIX Web server performance and how to tune your server for optimum throughput and response. What's hot on the UNIX security battlefront: It's been a long year in UNIX security, and now's a great time to brush up on happenings in this area. We'll talk about the most important holes you need to address and suggest approaches to general UNIX security. Who should attend System and network administrators who want to learn about real-life solutions to everyday problems.

Evi Nemeth, a faculty member in computer science at the University of Colorado, has managed UNIX systems for the past 20 years, both from the front lines and from the ivory tower. She is co-author of the UNIX System Administration Handbook.